FREQUENTLY ASKED QUESTIONS

What are LOCKED IN supplements used for?

Our supplements are designed to enhance focus, support muscle growth, and aid recovery, giving a competitive edge to high performers in any field.

Do LOCKED IN supplements really work? And who uses them?

Absolutely, they're used by athletes, professionals, and anyone looking to perform at their peak, providing a wide range of benefits such as energy, focus, and recovery.

Where are LOCKED IN supplements manufactured?

All products are developed and manufactured together with FDA certified and approved supplement manufacturers in the US that comply with the highest GMP standards.

How much do LOCKED IN supplements cost?

Prices vary by product; check our prices for details. Consider our Subscribe & Save for up to 32% off recurring orders.

How many servings come in each product?

Serving sizes differ by product. See individual product pages for specifics.

What ingredients are in LOCKED IN supplements?

We use high-quality, research-backed ingredients. Detailed lists are on each product page.

Are any of your supplements caffeine-free?

Yes, we have both caffeinated and caffeine-free options. Check product details for caffeine content.

Who created LOCKED IN?

Founded by high performers to help athletes, entrepreneurs and other high performers like yourself get a competitive edge.

Can I get a free sample of LOCKED IN supplements?

We may offer free samples. Keep an eye on our promotions or sign up for our newsletter.

SHIPPING

What's the shipping cost?

We offer free shipping in the USA, Canada and many international countries for orders over $180. Standard shipping is $4.50 on average for US orders. International shipping prices varies by zone.

When will I receive my products?

We fulfill and ship out orders within 2-5 business days, with domestic delivery in 1-5 days. Be aware of potential delays during peak seasons of high demand and international orders.

  • US Domestic: 1-4 business days via USPS
  • Canada: 2-5 business days via FedEx
  • Asia-Pacific: 2-5 business days via FedEx

Can I track my order?

Yes, we send a tracking link via email once your order is confirmed.

Do you ship internationally?

Yes, we ship to most international countries but you're responsible for any customs duties or taxes that may occur.

ORDERS

How can I cancel my order?

Reach out to our support: info@getlockedin.com. You must cancel before shipment confirmation. Once shipped, cancellation isn't possible.

Can I change my order after it's placed?

Changes are possible before shipment confirmation. Contact us immediately if you need to adjust your order.

What if I entered the wrong shipping address?

Contact us before your order ships. No changes can be made once it's in transit.

Can I use a discount code with my order?

Yes, apply your code at checkout.

Can I combine multiple discount codes?

Generally, only one discount code can be used per order and cant be stacked with sale items. Check the specific terms of each promotion.

What if I want to add items to an existing order?

Contact customer support as soon as possible. Additional items can sometimes be added before the order ships.

How do I know my order was placed successfully?

You'll receive an order confirmation email with details and a summary of your purchase.

What payment methods do you accept?

We accept all major credit cards and secure payment options. Visa, Mastercard, Amex, Apple and much more.

RETURNS

What is your refund policy?

We offer a 30-day refund policy. Contact us at info@getlockedin.com top learn more

What should I do if I receive a damaged or incorrect item?

Inspect your order upon receipt and contact us immediately for any issues.

Do you offer exchanges or returns?

We currently do not offer returns or exchanges. If you’re unsatisfied with your purchase, you may request a refund and place a new order for the item you prefer within 30 days.

How long does a refund take?

Refunds are processed within 2 business days to your original payment method. Note that bank processing times may apply. If you don't see your refund after 15 business days from approval, contact us at info@getlockedin.com

SUBSCRIPTION

What does the subscription give me?

Save up to 32% off your order and on all recurring orders + fast shipping with a subscription.

How can I manage my subscription?

An email with management details is sent after your first purchase.

What is your subscription cancellation policy?

You may cancel at anytime other than within the one day time period, and if not done so outside of this time period, the designated payment method will be charged and cancelled for the next billing cycle and subscriptions remain active until customer cancels for the next cycle.

REWARDS

How do I become an XP Rewards Member?

Spend $1, earn 1 XP. Sign up on Rewards page or widget to start.

Do my XP rewards points expire?

No, they do not expire.

How do I check my point balance?

Log into your account to see your XP in the Rewards Widget in the bottom left of your screen.

How do I earn more XP points?

Earn more, through purchases, referrals, and email promotions.

How do I redeem my XP rewards?

Apply your points at checkout for discounts.

SPONSORSHIP

How does the Ambassador Program work?

Earn commissions, discounts, and exclusive products with your unique code.

What are the perks of being a LOCKED IN Ambassador?

Commissions, giveaways, social media features, exclusive access, and much more. Join our exclusive community today!

How do I sign up for the Program?

Visit our Sponsorship page in the top menu and find the application form or contact us directly at info@getlockedinnow.com for more details.

LOCKED IN QUIZ

What is the LOCKED IN Quiz for?

To find your perfect supplement stack based on your goals and preferences.

How do I take the Quiz?

Visit the LOCKED IN Quiz page on our website to find your perfect high performance stack.